21/09/2019

Nestlé - Senior Operations Specialist - Sustain & Partner Management - IS/IT Finance, Control & Legal - Barcelona

  • TPJobHunt
  • Barcelona, España
Jornada completa Estrategia/planificación Gestión de proyectos Ingeniería

Descripción del puesto

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.

Position Snapshot

  • Location: Barcelona, Global Tech Hubs
  • Full-time
  • 7+ years of experience in IS/IT preferably in an operations related role
  • Undefined period of time contract, act. Rate 100%

Position Summary

To strengthen our Global Tech Hub in Barcelona, we are looking for an IS/IT Senior Operations Specialist in Sustain & Partner Management to join our Finance, Control and Legal Department.

Under the supervision and guidance of the Product Stream Operations Manager, you will be a key partner of our Product Managers working with them to sustain the product lifecycle. You will also be responsible for ensuring effective and efficient operations support of the products from external partners, and for operations service management processes to ensure quality, efficiency, and productivity and agility goals are achieved. In addition, you will support the Operations Manager in coordinating the relationship with the partner teams engaged by FC&L, and in driving efforts to build “one team”.

A day in the life of a Senior Operations Specialist

The Senior Operations Specialist focused on Sustain & Partner Management activities:

  • Ensures the delivery of efficient and secure IS/IT operations for Finance, Control & Legal, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations.
  • Oversees the support processes that include incident, problem, change, configuration, and event management.
  • Ensures IS/IT strategic service partners provide the level of service, system performance and functionality required to meet business commitments. Establish a clear governance framework to monitor key KPIs.
  • Drive improvement programs to reduce incident resolution times and build customer satisfaction.
  • Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support.
  • Coordinate project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed.
  • Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment.
  • Liaise with product or platform teams to ensure good coordination of IS/IT changes without impacting business processes.
  • Works with partner teams to ensure awareness and readiness in respect of upcoming technical and functional releases.
  • Ensures that all partners comply with Nestle IT Compliance principles and procedures.
  • Define best practices regarding partner engagement activities and drive their adoption across the product teams.
  • Manage administrative activities around partner engagements including monthly invoicing, monitoring of finances, etc.

What Will Make You Successful

  • Experience in service management principles and execution.
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
  • Experience explaining technical concepts and technologies.
  • Experience with effective communication in English at different levels in the organization.
  • Experience working in a global environment and with virtual teams.
  • Strong IS/IT operations acumen, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT operations.
  • Ability to drive continuous improvement
  • Knowledge and experience in leveraging both: traditional practices, such as IT service management, as well as emerging methods such as DevOps, that are optimized for agility.
  • Diversified background of technical infrastructure experience, experience of SAP, BI and Analytics tools, interpersonal and collaboration skills, and end-to-end understanding of IT business solutions.

Join Us!

Show us that you are an enthusiastic, curious, fast learner and a team player person who is used to work with agile practices.

Your ability to be flexible self-motivated and your willingness to deliver on a deadline will set you apart among the other candidates.

Please apply in English at www.nestle.com/jobs.

The Nestlé Group is the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.

What Will Make You Successful

  • Experience in service management principles and execution.
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
  • Experience explaining technical concepts and technologies.
  • Experience with effective communication in English at different levels in the organization.
  • Experience working in a global environment and with virtual teams.
  • Strong IS/IT operations acumen, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT operations.
  • Ability to drive continuous improvement
  • Knowledge and experience in leveraging both: traditional practices, such as IT service management, as well as emerging methods such as DevOps, that are optimized for agility.
  • Diversified background of technical infrastructure experience, experience of SAP, BI and Analytics tools, interpersonal and collaboration skills, and end-to-end understanding of IT business solutions.

Join Us!

Show us that you are an enthusiastic, curious, fast learner and a team player person who is used to work with agile practices.

Your ability to be flexible self-motivated and your willingness to deliver on a deadline will set you apart among the other candidates.

Please apply in English at www.nestle.com/jobs.

The Nestlé Group is the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com


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