21/09/2019

SPOTAHOME - Marketplace Operations Manager - Madrid

  • TPJobHunt
  • Madrid, España
Jornada completa Operaciones Comunicación y marketing Estrategia/planificación

Descripción del puesto

The level of user engagement is extraordinary -- i.e., the company has 6 times the Trustpilot user feedback of Onefinestay despite being founded only 4 years ago -- with 90% leaving an ‘Excellent’ or ‘Great’ review rating. Spotahome has raised a total of $72 million. It is a private series B company backed by Kleiner Perkins, Passion Capital and Seaya Ventures as main investors. It is the first time KPCB (and any top-tier VC from Silicon Valley) invested in Spain. Investors also include Arthur Kosten (Booking.com), Alexander Aggashippour (Zendesk), Klaus Nyengaard (Just Eat) etc. Spotahome recently hired Balaji Nageswaran (SVP HelloFresh and former Amazon in Seattle) as their Chief Product Officer, Cleo Sham (Director of Operations, Uber EMEA and Uber China) as their Chief Operations Officer, Angel Azcarraga (Director, Software Development at Amazon) as their Chief Technology Officer and Amanda Symonds (VP Marketing, Vacation Rentals at TripAdvisor) as their Chief Growth Officer . What You’ll Do You will be in charge of leading your city’s operations to success, maximising the completion of bookings on the Spotahome marketplace in your region. Lead a team of smart and passionate people towards operational excellence Set operational strategy with your team and oversee results-driven execution. You are responsible for the productivity and effectiveness of Booking and Homecheckers coordinators You will be responsible for the health of the local marketplace, including the efficiency of the funnel conversion and the maximisation of the supply utilisation Project management: own the end-to-end project management of all marketplace operations related projects Product Improvement: actively search for new features which could improve our tenant and property partners’ experience and collaborate with the Product team to assess viability of the features Process design and improvement: you will design and improve processes to deliver an ever improving experience to our tenant and landlords partners Work cross-functionally: collaborate with our Central Operations teams to optimise processes and help scale our cities through developing and sharing of best practices. Run experiments: We're looking for someone curious and passionate about solving problems. Experimenting and finding unique solutions is in our DNA. What You’ll Need 5+ years experience in operations, strategy, consulting or similar 2+ years managerial experience with proven coaching and development skills of your team members Serve as an optimistic leader, act as a coach to develop your team with commercial and deal closing skills Stellar problem solving skills: you easily identify the root cause of a problem and methodologically find the best way to solve it Data driven decision-making mentality and sound business judgment through strong analytical thinking and experimentation Innovative mindset focused on doing things better, faster, more efficiently Ability to take initiative in a constantly-changing work environment Startup (all-hands-on-deck) approach, willingness to be "in the trenches" Ability to adapt with humility and resilience SQL knowledge necessary Benefits Competitive salary Fitness benefits: Gympass. People. Work with talented, committed and supportive teammates Budget for training, certifications and team building activities.
 

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